Unloka

Unloka Legal

Privacy Policy

Unloka processes personal data to operate accounts, checkout, payments, Telegram access automation, creator wallets, fraud prevention, platform security, support, and marketing attribution where permitted.

Last updated: 2026-05-14

1. Data Responsibility

Unloka is responsible for personal data processed to operate accounts, checkout, payments, access automation, creator wallets, fraud prevention, platform security, and support. Creators are separately responsible for personal data they collect, use, publish, or process inside their own Telegram communities.

2. Data We May Process

  • Account data, such as name, email address, password hash, account role, and session information.
  • Checkout and payment data, such as buyer email, payer phone number, payment reference, payment status, provider response data, receipt data, and transaction metadata.
  • Telegram/access data, such as Telegram identifiers, invite/access status, membership status, access expiry, bot interaction logs, and access automation events.
  • Creator and storefront data, such as display name, storefront URL, pricing, plans, subscription settings, and public community information.
  • Wallet and payout data, such as creator wallet balances, ledger entries, payout account details, withdrawal requests, transfer records, payout status, and payout provider references.
  • Device and technical data, such as IP address, user agent, browser information, timestamps, logs, and security events.
  • Marketing attribution data, such as campaign source, page URL, event source URL, Meta browser ID, Meta click ID, and hashed contact identifiers where applicable.
  • Support and communication data, such as messages, support requests, dispute information, and operational notes.

3. Cookies and Meta Business Tools

We use necessary cookies and similar technologies to operate Unloka, including login, checkout, payment processing, security, fraud prevention, and account management.

With your permission, we may also use analytics and marketing technologies, including Meta Business Tools, to understand whether advertising or campaigns led to visits, checkouts, purchases, or creator signups. These technologies may involve sharing limited event data with Meta, such as page URL, event type, event time, browser/device information, IP address, user agent, Meta browser or click identifiers, and hashed contact identifiers such as email address or phone number.

You can reject non-essential cookies. Rejecting marketing cookies will not prevent you from using Unloka's core services, but it may limit our ability to measure advertising performance.

4. Why We Process Data

  • create and manage accounts
  • operate checkout and payment flows
  • automate membership and Telegram access management
  • calculate balances and process creator payouts
  • prevent fraud, abuse, unauthorised access, and misuse
  • comply with payment, tax, accounting, legal, and regulatory obligations
  • provide support and resolve technical issues
  • send operational notices
  • improve the platform
  • measure marketing performance where permitted

5. Sharing With Providers

We may share limited data with payment providers, payout providers, Telegram, infrastructure providers, analytics and marketing providers, fraud prevention tools, support tools, auditors, professional advisers, and authorities where needed to operate Unloka, comply with law, prevent misuse, or protect users.

6. Cross-Border Transfers

Unloka may use infrastructure, payment providers, Telegram, analytics providers, marketing providers, support tools, and other service providers that process personal data outside your country. Where required, we use appropriate safeguards or rely on legally recognised transfer mechanisms.

7. Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including account operation, payment records, accounting, tax, fraud prevention, dispute handling, provider requirements, legal compliance, and platform security. Payment, wallet, payout, audit, and legal acceptance records may be retained for longer periods where required.

8. User Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, object to, restrict, or withdraw consent for certain processing of your personal data. You may also have the right to complain to a data protection authority. To make a privacy request, contact us at [email protected].

9. Children

Unloka is not intended for children or users below the age of majority in their jurisdiction. Creators must not knowingly sell access to children where the content, payment method, or community is not appropriate or lawful for minors.

10. Security and Contact

We use reasonable technical and organisational measures to protect user data, payment integrity, access automation, and platform operations. No system can be guaranteed completely secure. For privacy questions, contact [email protected].